Companies & cross-border workers

HOTLINE SHORT-TIME WORK: 8002 9191

BUSINESSES - OPERATION

What are the restrictions on gatherings of people as of 10 June 2020?

Gatherings with more than 20 people for events taking place in a closed space or outdoor are possible under the following conditions:

  • a seat is assigned to each person that takes part in the event;
  • a distance of 2 meters is kept between each person, or the obligation to wear a mask prevails;

It is mandatory for the personnel of the event to wear a mask and participants have to wear a mask when they are not seated at their place

The limitation regarding seating is not applicable for:

  • the exercise of the right to demonstrate
  • for funerals taking place outdoors
  • for cult, cultural and sports actors exercising their activity.

When moving and during all activities, a mask or other device that covers the nose and mouth must be worn if an interpersonal distance of 2 metres cannot be maintained. Masks (surgical, cloth, industrial, home-made...), or scarves or shawls that cover the mouth and nose are acceptable.

as from 10 June 2020, which measures are applicable in the hotel, restaurant and catering (HORECA) sector?

Restaurants, bars, cafés, tearooms are open under the following conditions:

  • only seated places are allowed
  • each table can host a maximum of 10 people, except if the people live in the same household
  • the tables that are side by side are 1,5 metres apart, or if this is not the case a physical barrier or separation is put in place between the tables to limit infection risk. The distance between tables does not apply to table that are not placed side by side
  • wearing a mask is mandatory for the customer when he is not seated at his table
  • wearing a mask is mandatory for the personnel in direct contact with the customer
  • mandatory closing time at midnight without exception

Those rules apply inside the establishments, as well as on terraces or in company canteens.

Which commercial activities remain prohibited after 10 June 2020?

Trade fairs and exhibitions that take place indoors are prohibited.

Trade fairs and exhibitions can take place outdoors. A mask or other device that covers the nose and mouth must be worn by exhibitors and visitors at all times if an interpersonal distance of 2 metres cannot be maintained. The distance of 2 meters is not applicable to people living in the same household. The same rules apply for markets.

Wellness activities are prohibited, except if the access to the space in which the activities take place is accessed only by one person or people living in the same household.

Establishments whose main activity is indoor play activities for children can open but there is an obligation to wear masks. This obligation is not applicable to children of less than 6 years.

Which sports activities are allowed from 10 June 2020?

Outdoor sports activities and indoor sports activities in closed facilities are allowed. Physical contact during sports activities is prohibited.

In sports facilities and when exercising a sports activity, the limitations for gatherings of people do not apply, when the hygiene and distancing rules recommended by the Direction de la Santé are respected.

Sports activities for competitions remains suspended, except for individual sports without physical contact.

Is it mandatory to wear a mask at work?

Yes, when a distance of 2 metres cannot be maintained between people, it is mandatory to wear a mask or any other protective equipment to cover mouth and nose (surgical mask, respiratory mask, cloth mask, self-made mask, scarf…).

It is mandatory to wear a protective equipment at all times in public transport.

What measures has the government taken to maintain good governance of companies?

These measures with immediate effect allow the governing bodies of any company or legal entity to hold their meetings, in particular meetings of shareholders and boards of directors, without requiring the physical presence of their members.

The effective participation of these members and the exercise of their rights is guaranteed through the use of:

  • distance voting; or
  • written circular resolutions; or
  • videoconferencing; or
  • any other means of telecommunication.

These measures also concern public institutions, public interest groups and not-for-profit associations (ASBL).

Furthermore, regarding the holding of annual general meetings, companies, ASBLs, public establishments and other legal persons may, despite any provision to the contrary in the articles of association, convene them on a date that falls within a period:

  • 6 months after the end of their fiscal year; or
  • in a period up to 30 June 2020.

IMPACT ON THE EMPLOYMENT RELATIONSHIP WITH EMPLOYEES

Which employees are vulnerable and should be protected in particular?

Anyone over 65 years of age and anyone already suffering from one of the conditions listed below has a higher risk of developing serious complications. These conditions are:

  • diabetes;
  • cardio-vascular conditions;
  • chronic disorders of the respiratory tract;
  • cancer;
  • lowered immunity caused by illness or treatment.

The following general recommendations apply in such cases:

  • do your shopping when the shops are not busy, if possible;
  • postpone unnecessary travel;
  • avoid large-scale events and places bringing together a large number of people in a confined space (cinema, concert hall, sports venue) where it is not possible to maintain a distance of 1 to 2 metres;
  • avoid public transport as much as possible.
Is it OK for employees who are vulnerable to work?

Yes, employees who are considered vulnerable may work, but their employers are required to provide extra protection in the workplace for them, for example by separating them from their co-workers, or suggesting that they work from home.  It is recommended that employers invite vulnerable employees to make their employer aware so that a solution can be jointly found to provide the best protection for the health of those employees.

If the referring doctor considers that the vulnerable person should not work any more, he needs to issue a sick-leave certificate for the employee.

What to do when an employee falls ill?

For details relating to treatment in general, diagnostic tests, isolation and quarantine, please refer to the information and recommendations issued to the public

Can an employee refuse to show up at work out of worry or fear of COVID-19?

No.

Can an employer deny access to an employee because of the coronavirus?

If the employer has a justified concern that its employees would risk infection, he may take such measures.

Can an employer oblige its employees to take their annual leave or unpaid leave, or use any time accumulated out of concern for the coronavirus spreading within the company?

 

No. If an employer makes the decision to oblige its employees to stay at home as a precautionary measure, it must specifically waive their obligation to perform their work, and continue to pay their salaries.

How to manage the relationship with domestic help in private households?

Cleaning services are activities that remain authorised.

Household staff who do not have a medical certificate cannot refuse to come to work out of concern for COVID-19. They will have to take leave if they prefer not to go to work.

If a family member of the household staff is infected with the coronavirus, it is possible to invoke the employer's legal obligation to protect the health and safety of their employee. In this case, the employee may be exempted from work and will continue to receive their salary.

If an employer wishes, as a simple precautionary measure, to exempt their cleaning staff from work, the employer will have to continue to pay them their salary. An employer cannot force their employee to take time off work.

It is also not possible for the employer to claim any right to short-time work. This provision is reserved for businesses only.

An FAQ section on this topic can be found on guichet.lu

Cleaning services are activities that remain authorised.

Household staff who do not have a medical certificate cannot refuse to come to work for fear of COVID-19. They will have to take leave if they prefer not to go to work.

If a family member of the household staff is infected with the coronavirus, it is possible to invoke the employer's legal obligation to protect the health and safety of their employee. In this case, the employee may be exempted from work and will continue to receive their salary.

If an employer wishes, as a simple precautionary measure, to exempt their cleaning staff from work, the employer will have to continue to pay them their salary. An employer cannot force their employee to take time off work.

It is also not possible for the employer to assert any right to short-time work. This provision is reserved for businesses only.
Can teleworking be imposed as a preventive measure for employees whose work allows it?

Yes, on the basis of the employer's statutory obligation to ensure the health and safety of its employees (Article L. 312-1 of the Labour Code). To be able to introduce this new form of working in a company, it is necessary to conclude either an amendment to the employment contract or another type of bilateral agreement allowing teleworking for reasons duly justified by taking precautionary measures in the context of curbing the spread of COVID-19.

Can an employee ask his/her employer to allow him/her to work from home out of fear of the coronavirus?

Yes, but the employer theoretically has no obligation to comply with the request.

However, since employers are required to encourage their employees to work from home, requests will only be refused due to operational requirements.

What is the simplified procedure for registration and application for unemployment benefits when workers lose their job due to the consequences of the COVID-19 pandemic?

Workers who lose their job due to the consequences of the COVID-19 pandemic are requested to complete the online form made available on ADEM's website: https://adem.public.lu/en/support/inscription.html.

ADEM's employment counsellors will then contact the jobseekers by phone or email to finalise their registration.

The data mentioned on the online form will also be used to check whether the conditions for obtaining unemployment benefits are met. ADEM employment counsellors will contact the jobseekers concerned by telephone in order to prepare the application for unemployment benefits.

It is therefore not necessary to go to an ADEM agency in person to register or to apply for unemployment benefits.

What about third-country nationals currently in Luxembourg with a residence document that is expiring?

The residence document of third-country nationals holding one of the following documents, expiring on 1 March 2020, shall remain valid for the duration of the state of crisis, without need to make any request:

  • short- and long-stay visas;
  • temporary authorisations to stay;
  • residence cards;
  • residence permits.

Similarly, the residence of third-country nationals not subject to the visa requirement whose stay has just exceeded 90 days is valid for the duration of the state of crisis.

As regards applications for international protection, the application certificates for international protection, i.e. the "pink papers", which are about to expire, are extended for the same period.

The above measures are automatic there is no need to submit an application and no new document will be issued.

The counters of the Directorate of Immigration will stay closed until further notice. For duly justified emergencies, a meeting can be arranged upon request explaining the reason for rhe emergency and addressed to immigration.public@mae.etat.lu.

SPECIAL LEAVE FOR FAMILY REASONS

What are the current principles governing extraordinary leave for family reasons?

In the context of the measures adopted by the Government to contain the spread of the COVID-19 coronavirus, a specific procedure has been set up to allow parents to take leave for family reasons if they have to look after their child(ren) under 4 years old, or aged from 4 up to 13 if it has not been possible to find them a place in a childcare structure.

For the period from 25 May to 15 July 2020A new application for leave for family reasons has to be submitted even if you already submitted an application using the form that was made available online on 30 March 2020.

Further information, a Q&A section as well as the forms to request the special leave for family reasons are available on guichet.lu.

CROSS-BORDER EMPLOYEES

What has changed concerning the taxation of telework of French, German or Belgian resident cross-border workers?

This text is currently under translation, please refer to the French Q&A

Is a cross-border employee placed in quarantine by the national authorities of his/her country of residence protected from dismissal for unjustified absence?

Yes. Cross-border employees resident in France, Belgium or Germany who have been placed in quarantine in their country of residence will receive a medical certificate from their relevant national body attesting their inability to work; this has the same protective value as a certificate drawn up by the relevant body in the Grand Duchy. The certificate is called an "avis d'interruption de travail" in France, a "certificat d'incapacité de travail" in Belgium, and an "Arbeitsunfähigkeitsbescheinigung" in Germany.

Will this attestation be accepted by Luxembourg National Health Fund (CNS), and by the employer?

Yes.

Can cross-border employees ask their employer to allow them to work from home out of fear of the coronavirus?

Yes, but the employer has no obligation to comply with the request.

However, since employers are required to encourage their employees to work from home, requests will only be refused as a result of operational requirements.

Can a cross-border employee refuse to show up at work simply for fear of the coronavirus?

No.

SUPPORT FOR BUSINESSES

What support measures for companies exist in the context of the COVID-19 crisis?

The government has set up a stabilization plan for the economy. The measures and target groups of those measures are exposed in this document.

All measures and the related procedures will be explained on guichet.lu:

The table with the economic stabilisation programm summarizes most of the measures.

How does the support measure of a reimbursable advance of the ministry of the Economy for companies and self-employed people work with financial difficulties?

Subject to certain conditions, the Luxembourg State grants aid in the form of repayable advances to support businesses, including natural persons carrying out their activities as their main activity and in self-employment, experiencing temporary financial difficulties as a result of the COVID-19 crisis.

A detailled Q&A about this measure is available in French and further information and the application form are available on guichet.lu

 

How does the supplementary certified emergency allowance of 5.000 euro in favour of certain micro-undertakings work?

On 24 April 2020, the General Directorate for Small and Medium-Sized Enterprises introduced additional measures in support of micro-undertakings. This support is for commercial and craft micro-undertakings:

  • which were required to close their establishment and have not been authorised to resume their activity since. These undertakings may receive a supplementary allowance of EUR 5,000 (the same amount that these undertakings have already been able to claim under the Grand Ducal regulation of 25 March 2020);
  • which have not been (or are no longer) covered by a closure or cessation of activity measure but have suffered a major loss in turnover as a result of the pandemic. A certified emergency allowance of EUR 5,000 has been introduced for these micro-undertakings.

More information and the application form are available on guichet.lu

How does the emergency allowance in favour of undertakings with between 10 and 20 employees work?

On 24 April 2020, the General Directorate for Small and Medium-Sized Enterprises introduced financial aid for those undertakings with between 10 and 20 employees which, like micro-undertakings, have been particularly hard-hit by the Covid-19 pandemic if they had to close their establishment or cease their activities mid-March and have not been authorised to resume their activities by 24 April 2020.

This new allowance is intended to provide financial support for undertakings which, without necessarily having been covered by a closure or cessation of activity measure, have suffered a major loss in turnover as a result of the pandemic and the confinement measures that had to be imposed in order to curb its spread.

Further information and the application form are available on guichet.lu  

How does the State guarantee scheme for new bank loans work?

Under this new regime, introduced by the law of 18 April 2020, the state will guarantee bank loans granted to businesses. Businesses will now be able to apply to their bank for a loan of up to 25 % of their turnover, with a state guarantee of up to 85 %. The loans will be guaranteed at 15 % by the participating banks. The loans are intended as a subsidiary tool, after having resorted, where possible, to the tools of the Société nationale de crédit et d'investissement (SNCI), the Office du Ducroire or the European Investment Bank in particular.

These new credits are reserved for businesses that were viable before 18 March 2020 (beginning of the state of emergency). The assessment of whether a business was viable or not is the sole responsibility of the banks.

Mor information is available on guichet.lu

Is there a support measure for the development and production of products contributing to fight Covid-19?

In the framework of the economic support package for the economy, a support scheme from the Ministry of the Economy was set up to grant financial aid to businesses carrying out research or making investments relevant to combating the Covid-19 pandemic.

How does the financial aid for R&D connected with fighting Covid-19 work?

Research projects eligible for the financial aid may relate to R&D on vaccines, on medication and treatments, on medical devices and hospital and medical equipment (including respirators and protective clothing and equipment and diagnostic tools). They can also be related to process innovations resulting in the efficient manufacture of essential products.

An industrial research or experimental development project may be supported up to 80 % of eligible costs, for fundamental research projects up to 100 % of eligible costs can be covered. In the case of cross-border collaboration with another company or another research body, the aid may be increased by 15 %.

Details regarding this aid as well as the application process are available on guichet.lu

How does the financial aid for investment in the production of goods fighting Covid-19 work?

The investment projects eligible for an investment aid may relate to the production of vaccines, medication and treatments, medical devices and hospital and medical equipment (including respirators and protective clothing and equipment, and diagnostic tools), disinfectants or tools for collecting and processing data, etc. Such an investment project can benefit of an aid up to 80% of the allowable investment costs. It may be increased by 15 % of the allowable costs if the investment is completed within 2 months.

In the framework of this support measure, the company can also ask a hedging cover to at least partially compensate for the amount of losses incurred.

Details regarding this aid as well as the application process are available on guichet.lu

Is there a financial aid for SMEs reorienting their production to masks and hydroalcoholic gels?

Yes. SMEs that redirect their production chain to produce essential goods like masks and hydroalcoholic gel during the health crisis can benefit from state aid. 100 % of the investment costs linked to the reorientation of this production are borne by the General Directorate for Small and Medium-Sized Enterprises through so-called "de minimis" aid.

The granting of this financial aid is limited to the duration of the health crisis.

Interested SMEs can contact the General Directorate for Small and Medium-Sized Enterprises at the Ministry of the Economy:

Further information is also available on guichet.lu

Is there a financial aid for SMEs that invest in teleworking equipment?

Yes. To support in the current situation SMEs which invest in an infrastructure to set up a teleworking system, may apply for financial aid under the general investment aid scheme granted by the General Directorate for Small and Medium-Sized Enterprises of the Ministry of the Economy.

Interested SMEs can contact the General Directorate for Small and Medium-Sized Enterprises:

  • by phone: (+352) 2477-4705;
  • by email: info.aide.pme@eco.etat.lu.

Further information is also available on guichet.lu

What tax measures support businesses and self-employed people?

As long as they are experiencing liquidity problems as a result of the COVID-19 pandemic, legal and natural persons who make a commercial profit, an agricultural and forestry profit or a profit resulting from the exercise of a liberal profession may apply for:

  • a cancellation of their quarterly income tax advances (corporate tax) and of the communal business tax for the 1st and 2nd quarter of 2020 (template "annulation avances") - the request should be made online;
  • a payment deadline for income tax (corporate tax), communal business tax and wealth tax (template "délai de payemement") - the request should be made online.

Requests for cancellation of advances and payment deadlines are automatically accepted by the administration, requests should be made online

In addition, the deadline for submitting tax returns has been extended to 30 June 2020. This decision applies to legal and natural persons, as well as to taxpayers wishing to request, modify or revoke the selection of their individual tax scheme.

An FAQ on the subject has also been set up on the website of the Luxembourg Inland Revenue

The measures of the Tax administration only apply for legal and natural persons that have paid quarterly advance tax payments for the year 2020 for (corporate) income and municipal business taxes or for whom taxes are due after 29 February 2020.

No requests regarding quarterly advance tax payments or tax payments that were due before 29 February 2020 should be made, to avoid overburdening the department in question.

What indirect tax measures (VAT) are ther to support businesses?

The Registration Duties, Estates and VAT Authority (Administration de l'enregistrement, des domaines et de la TVA) has announced that, due to the coronavirus pandemic, there is no administrative penalty for exceeding a deadline for filing VAT returns. This measure applies until otherwise indicated by the administration.

With regard to indirect taxes, the Administration de l'enregistrement, des domaines et de la TVA will reimburse from March 16 all VAT credit balances below 10,000 euros. This measure will address the liquidity needs of around 20,000 companies established in the Grand Duchy.

Which measures to support businesses are taken with regards to employers’ social contributions?

In light of the impact of Covid-19 on companies and independents in Luxembourg, the Social Security office (CCSS) and the Ministry for Social Security have introduced a series of measures to support companies and independents by offering them an increased flexibility in payment of social contributions.  From now on, the CCSS will put in place the following temporary measures as of 1 April 2020:

  • suspension of moratory interest calculations on payment delays;
  • suspension of start of proceedings for forced repayment of contributions;
  • suspension of procedures involving bailiffs;
  • suspension of fines to employers for delays in declarations to the CCSS.

These measures will remain in place until the board of management of the CCSS deems that there is no longer a reason for them to be applicable. They will enable employers, in light of the Covid-19 crisis who find themselves in a precarious financial situation, to better manage payment of social security contributions in the weeks to come without having to worry about administrative sanctions. While it is evident that all social contributions remain due, employers can nevertheless better organise their treasury in combination with other econonic measures introduced in the Covid-19 crisis. The measures outlined apply not only to up and coming contributions but also to current outstanding social contributions, notwithstanding eventual additions (interest payments, fines) registered with the CCSS on 14 March 2020. Completing these measures, the CCSS will go ahead with payment of an advance on financial compensation for extraordinary leave for family reasons granted to the parents of children affected by the temporary closure of primary ad seconary educational facilities, professional training, care centre etc. This measure is aimed at advancing a substantial part of the reimbursement of salaries which employers have to continue to pay to parents concerned and which, during normal times, would only be done in the month of May 2020 by the employers’ Mutualité.  The CCSS will contact employers potentially affected by the extraordinary leave for family reasons in order to provide them with the necessary information to request such an advance on the reimbursement from the employers’ Mutualité. The advance will be paid mid April 2020.

The CCSS publishes on its webpage a Q&A (in French), with a part dedicated to  employers and a part dedicated to self-employed people.

Is there a suspension of the time limits in jurisdictional matters?

This text is currently being translated; please refer to the French Q&A

 

Has the « Société Nationale de Crédit et d’Investissement » (SNCI) put in place support measures?

Yes. The SNCI, a public-law banking institution specialized in medium and long term financing of Luxembourg based companies, has put in place measures to support companies during the COVID-19 crisis.

How should the companies that already have a loan or credit with the SNCI face their reimbursements?

The SNCI decided on March 17, 2020 to be more flexible in the reimbursement of outstanding direct and indirect loans.

  • Reimbursement of capital for the quarterly terms of March 31st, and June 30th of all its outstanding direct and indirect loans is suspended.
  • The duration of all loans benefitting from said moratorium is automatically prolonged for 6 months.
What is the special anti-crisis financing (« Financement Spécial Anti Crise ») set up by the SNCI?

This text is currently being translated; please refer to the French Q&A

Did the Office du Ducriore (ODL) take specific measures in the contect of the coronavirus COVID-19 crisis?

The Office du Ducroire is a public establishment that offers Luxembourgish exporters two tools to accompany them in their international development:

  • financial support via the partial reimbursement of the cost of international promotion;
  • insurance covering the risks connected with international transactions and foreign investments.

In the context of the coronavirus COVID-19, ODL has implemented the following measures to strengthen its support to Luxembourg companies:

  • increase of the percentage of cover of limits and contracts issued during the state of crisis in the context of export insurance;
  • collaboration with the Mutualité de Cautionnement with the establishment of insurance for guarantees issued by the Mutualité, allowing them to increase their loan capacity;
  • flexibilisation of the “Bank loans insurance” which allows banks to partially reduce the risk of non-repayment of the loans they grant to Luxembourg exporters for the development of their international activities. In this context, ODL will also soften the conditions applicable to this product, in particular by increasing the percentage of insurance and by broadening the definition of eligible bank loans;
  • increase of the percentage of the insurance product for bank guarantees which is aimed at banks of Luxembourg exporters to ensure the guarantee line granted by the bank and inclusion of import guarantees in the field of insurance application;
  • reduction of the claim period which will allow companies to be compensated more quickly in the event of a claim;
  • reduction of the reimbursement delay for invoices paid in the context of financial support.

The Office du Ducroire also contines to support Luxembourgish businesses in their international prospecting efforts with financial support even if the project concerns a country or region affected by the coronavirus. Despite the possibility of longer delivery times and increased costs, the cost of transporting exhibition material to such an area is still eligible, on condition that the material is returned and not intended for sale.

If a trade fair is cancelled or postponed, the promise of aid remains valid; the business is asked to notify the Office du Ducroire accordingly by e-mail so that the necessary adjustments can be made. It should be noted that in such a case cancellation costs (for hotels, travel, etc.) are not included in the costs covered.

For further information, please contact:

Office du Ducroire

14 rue Erasme - Kirchberg L-1468 Luxembourg

Tel.: (+352) 288 554 – 1

E-mail: odl@odl.lu

Website: www.odl.lu  

 

What other general support measures are in force for businesses established in the Grand Duchy?

There are a wide range of financial aid schemes available to businesses established in the Grand Duchy, both for promoting the creation of businesses and for the development and diversification of their operations. In principle, all of the aid schemes for businesses offered by the Ministry of the Economy remain applicable; full details are available on the Guichet.lu Business Portal.

Some of these aid schemes administered by the Ministry of the Economy's General Directorate for Small and Medium-Sized Undertakings are aimed solely at SMUs. Businesses impacted by the coronavirus may be eligible for aid under these schemes. Specifically, investments in hygiene can be added to applications for investment, using the appropriate form. Further information on eligible costs and the practicalities of applying for financial aid may be obtained from:

Ministère de l'Economie - Direction générale des Classes moyennes (Service des aides aux PME)

Tel.: (+352) 247-74704

Fax: (+352) 247-74701

E-mail: info.aide.pme@eco.etat.lu

Businesses experiencing cashflow problems may contact one of the mutual insurance schemes (Mutualité de Cautionnement and Mutualité des PME), which stand as guarantors for part of the amount borrowed from approved credit institutions if the guarantees supplied by the business are not sufficient. This activity, supported by the General Directorate for Small and Medium-sized Undertakings, ensures that SMUs have access to funding.

The Chamber of Commerce has set up a specific surety in the form of a guarantee via its Mutualité de Cautionnement to companies that need credit or a bank loan. In order to guarantee rapid assistance to companies that request it, a procedure for analysing files within 48 hours has been put in place. Companies who would like to take advantage of this guarantee must apply directly to their bank, who will decide whether or not to release the credit. The Chamber of Commerce is in contact with the banks to organise the provision of this new service. In addition, information on this crisis intervention tool can be requested via the following number: 42 39 39 – 445 or under the e-mail address : covid19@houseofentrepreneurship.lu

What companies are eligible for the new short-time work scheme in relation with COVID-19?

Companies that can no longer carry out their activities following a government decision are automatically eligible for short-time working scheme without the need for the agreement of the economic conditions committee.

All other companies that have to suffer a drop in economic activity due to the coronavirus crisis must receive the agreement of the Economic Committee in order to be eligible for short-time work.

Temporary employment agencies are also eligible with regard to their employees whose assignment contract continues but who can no longer carry out their activity.

All types of companies must apply using the same form on guichet.lu.

Which employees are eligible for the short-time working scheme in the event of force majeure related to the coronavirus crisis?
  • Employees under a permanent or fixed-term contract
  • Apprentices in initial or adult apprenticeship
What about companies that have already submitted a request with the old form?

The applications received by the secretariat of the Economic Committee until 27 March 2020 by mail, email or fax are being processed. In view of the extremely large number of applications received, this processing may take until 3 April 2020.  Companies whose application was incomplete and therefore cannot be processed will be contacted by ADEM.

SHORT-TIME WORK

How does the short-time work scheme work?

To maintain employment, and avoid redundancies, the Luxembourg labour law foresses the possibility for companies to use different short-time working schemes under certain conditions, and according to the difficulties they meet. Those schemes allow the companies to maintain the employment of their trained and skilled workers that are essential to the good functioning of the company.

Faced with the magnitude of the coronavirus crisis and its tangible repercussions on the lives of businesses and their employees, the conditions for a request of short-time work have been adapted .

The employment agency ADEM publishes a detailed FAQ about short-time work.

Further information and the needed forms are available on guichet.lu

RETAIL TRADE

What are the recommendations for conduct at points of sale?

It is recommended that 'social distancing' be enforced at points of sale - that means keeping a distance of two metres between all the people present. Shopkeepers are also advised to regulate the entrance of customers in order to limit the number of people present at any one time.

'Social distancing' also applies to the area in front of a point of sale. So customers are to be encouraged to maintain a distance of two metres from any other person present.

Cashiers at a point of sale are no more exposed to the risks of COVID-19 than anyone else, on condition - of course - that the vital rules of hygiene and prevention are observed.

Is it still possible to pay with cash?

Until now, there is no evidence that cash money would be a particular mean of spread of the coronavirus. In a communication dating of 17 March 2020, the Banque centrale du Luxembourg indicates in reference to Germany’s Robert Koch Institute, that "virus transmission through banknotes has no particular significance".

Whatever mean of payment is used (cash, credit card, mobile phone), the government wishes to remind merchants and customers to respect social distancing in sales points as well as protective recommendations like to frequently wash hands for example, to avoid the risk of spreading. All recommendations and instructions by the ministry of Health should be followed.

INFORMATION AND RECOMMENDATIONS FOR CITIZENS

For information and recommendations for citizens please select this link.

For all other questions related to COVID-19, please consult the websites of the Government www.covid19.lu, of the Ministry of Health www.gouvernement.lu/coronavirus, the European Center for Disease Prevention and Control (ECDC) www.ecdc.eu or the World Health Organization (WHO) www.who.int.

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